If you are not completely satisfied with your purchase, simply notify us of your intention to return the goods to our Boutique within 3 days of receipt and we will issue you a refund upon receipt of the item, returned to us within 5 days of the delivery date, subject to the terms and conditions detailed below.
Please handle all items with care. Item must be returned to us intact, undamaged and as soon as reasonably possible. When trying on clothing please do not use unnecessary force and ensure you are not wearing make-up, perfume/deodorant which may leave a scent or marks.
We will be unable to accept the return of any item where these instructions have not been followed.
Send your return back via one of the two methods below safe in the knowledge that your Phoenix_V return is winding its way back to us, By Post to:
8 Maylor Street,
Take your parcel to any Post Office ensuring you obtain a receipt for proof of postage. We recommend you use a delivery method that insures you for the value of the item